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SMS from a Work Order

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Posted on by Zay EcoTech

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I'm trying to intergrate SMS into Field Service want to be able to SMS customers and SMS techs and setup auto booking confirmations via SMS as well.

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Leah Ju Microsoft Employee on at

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SMS from a Work Order

Hi Partner，

Maybe you can try to use the following apps provided in the Microsoft AppSource.

They can essentially send and receive SMS messages in dynamics and store them as records, as well as automate actions in conjunction with workflows or flows.

1)TxtSync Dynamics SMS Integration

https://appsource.microsoft.com/en-us/product/dynamics-365/txtsync.txtsync-dynamics-sms-integration?tab=overview

2)Dynamica SMS Integration

https://appsource.microsoft.com/en-us/product/dynamics-365/dynamicalabs.dnl_smsintegration?tab=overview

3)SMS Integration for Dynamics 365

https://appsource.microsoft.com/en-us/product/dynamics-365/magnetism.sms-integration-dynamics?tab=overview

You can choose any of the above solutions according to your needs.

Also,the Customer Portal settings in Field Service link directly to the default Power Automate flows for email and SMS.

https://learn.microsoft.com/en-us/dynamics365/field-service/customer-portal-notification-settings
I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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