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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Item warrenty
Supply chain | Supply Chain Management, Commerce
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Item warrenty

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Posted on by Adi Zukler 21
I sell items with a warranty, for example the first 3 years if there is a problem, I have to answer the customer next business day.
Three years later I’ll call the customer and offer him an extension of the warranty.
I would like to handle all items that were sent to customers and handle their warranty level.
Any Ideas?
 
 
I have the same question (0)
  • Mohamed GRAIB Profile Picture
    Mohamed GRAIB 2,504 Moderator on at
    Hi, 
    What do you mean by items ? 
    Assets ? 
     
  • Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Hi,
    I'm also not quite sure what specific item you're referring to? Warranty terms that can be connected to assets or asset types can be set in the asset module of supply chain management.
    Warranty agreements - Supply Chain Management | Dynamics 365 | Microsoft Learn
    The commerce module also mentions the creation and configuration of extended warranty:
    Create and configure extended warranties - Commerce | Dynamics 365 | Microsoft Learn
  • Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Hi,
    You can add some custom fields to mark the warranty information of the item, such as the warranty period, warranty level, etc. You can refer to this official documentation: Create and work with custom fields - Finance & Operations | Dynamics 365 | Microsoft Learn. While there's an extensive set of fields out-of-the-box for managing a broad range of business processes, sometimes there's a need for a company to track additional information in the system. While programmers can be used to add those fields as extensions in the developer tools, the custom fields feature allows fields to be added directly from the user interface, allowing you to tailor the application to fit your business using your web browser.
    Best regards,
    Kevin

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