why return customer order from POS will be affected by original order's invoice date and finance period?

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Posted on by Alan Zhou

Hi there,

We're using DAX2012 R3 POS.

recently we got a statement post issue. The cause is that user made a customer order return from POS, the original order was made 3 three month ago, and that month's finance period is closed, so we got the stament posting error "Date is not in an open period".

We could open that month's period again, then the statment could be posted successfully. But fincance department does not agree to open the previous closed period, although the original order was invoiced 3 month ago, but customer received the products just last week due to logistic issue, so sales team allow that customer to return one of products in that order.

I wonder why return customer order from POS will be affected by original order's invoice date and finance period? Is there a way or configuration to remove that relation?

thanks

Alan

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Jaroslaw Piekarz Microsoft Employee on at

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Please register support ticket and MS will analyse this issue.

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