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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Sync mobile phone call...
Customer experience | Sales, Customer Insights,...
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Sync mobile phone calls and contacts on Dynamics 365 Sales

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Posted on by Dynamics 365 Sales 65

Hello,
I must be able to perform the following activities:

  • Ability to automatically synchronize contacts from my smartphone address book on Dynamics 365 Sales;
  • Users can make and receive calls from their smartphone’s native dialer and automatically insert a "Phone Call" record in Dynamics 365 Sales (keeping the current telephone operator). 
  • Ability to select whether incoming calls ring the native dialer or the dialer app.

It's possible?

Thanks.

  • Dynamics 365 Sales Profile Picture
    Dynamics 365 Sales 65 on at
    RE: Sync mobile phone calls and contacts on Dynamics 365 Sales

    *Android and iOS

  • Dynamics 365 Sales Profile Picture
    Dynamics 365 Sales 65 on at
    RE: Sync mobile phone calls and contacts on Dynamics 365 Sales

    Hi Haiu Liu,

    thank you for your reply.  

    Could you suggest me some phone applications that can automatically insert a "phone call" record on the CRM?  

    Which also comply with point 3.

    Thanks.

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Sync mobile phone calls and contacts on Dynamics 365 Sales

    Hi EA95,

    1.It's possible to sync your contacts with your phone through Outlook, but the reverse is not recommended, because adding everyone's smartphone address book to the CRM is a disastrous event.

    https://technologyblog.rsmus.com/microsoft/dynamics-365-customer-engagement/how-to-sync-microsoft-dynamics-crm-contacts-to-your-smartphones-contacts/

    2.Most telephony integration applications can do this, depending on your additional requirements (such as point 3).

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