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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Drop down boxes on fie...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Drop down boxes on field service app not responding

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Posted on by Markley 15

Morning

I have installed the new App for Dynamics 365 field service on My Microsoft Tablet Surface Go.

The Drop down fields on any of the forms dont expand when selected. Any help please?

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Drop down boxes on field service app not responding

    Hi,

    Given that this is a problem that occurs on a specific device, it is recommended to raise a support ticket to MS for further help.

  • Suggested answer
    Markley Profile Picture
    Markley 15 on at
    RE: Drop down boxes on field service app not responding

    thanks I will try that.

  • Suggested answer
    Fannie30 Profile Picture
    Fannie30 2,990 Moderator on at
    RE: Drop down boxes on field service app not responding

    This is a known issue/bug.  Microsoft is aware of it and is working on it .

  • Suggested answer
    Markley Profile Picture
    Markley 15 on at
    RE: Drop down boxes on field service app not responding

    Hi

    so what do we do in the meantime? do you have a work around.

  • Suggested answer
    Fannie30 Profile Picture
    Fannie30 2,990 Moderator on at
    RE: Drop down boxes on field service app not responding

    Remember, the app is in still in preview, so it's not full GA yet.  Microsoft has indicated it will be fixed soon, but I do not have a timeframe.  My suggestion is to look for updates, or go ahead and log a support ticket so Support can advise you when the fix is available.  

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