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Dynamics 365: can we purchase the Customer Engagement Plan free trial after the trial period?

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Posted on by Community Member Microsoft Employee

Hello Community,

My understanding is that the D365 Customer Engagement Plan free trial is only offered as a trial as Microsoft no longer offer that as a paid plan license. This means if we have a Customer Engagement Plan free trial instance, we won't be able to purchase it after the instance has expired, is this correct?

Does anyone know if it's possible to convert the Customer Engagement Plan free trial into a paid instance, so that we can continue to use it?

Any feedback would be appreciated.

Thanks!

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: Dynamics 365: can we purchase the Customer Engagement Plan free trial after the trial period?

    Hi D365 Eric,

    There are two types of trial environments: Trial (standard), and Trial (subscription-based). Neither type of environment consumes paid capacity. You can convert either type of trial environment to a production environment by switching it to consume from paid capacity, which will keep it from being disabled and deleted. After it becomes a production environment, it will follow the paid license lifecycle.

    To convert either type of trial environment to a production environment.

    1. Sign in to the Power Platform admin center with admin credentials.

    2. Go to Environments > [select a trial environment] > Convert to production.

      pastedimage1610318640826v1.png

    3. Select Continue.

    It might take several hours to convert to a production environment.

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