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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Content Block in email...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Content Block in email template

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Posted on by Elly-Farokhi 205

Hello, 

After the recent update to the content block, I can not find any newly created content block in my emails. 

pastedimage1660546557448v1.png

I can see all the existing content block but new ones are not available. 

Do you know what could be the reason? 

Thank you, 

Elly

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Elly-Farokhi,

    I tested this on my side and it can work. My Marketing Version is 1.85.2012.0:

    1362.pastedimage1660615695558v1.png

    I created a new content block with a text and a button, then go live it:

    3364.pastedimage1660615772628v2.png

    Then I created a email with template and can add this content block:

    1537.pastedimage1660616068031v3.png

    Please check your version and you do go live your content block.

  • Elly-Farokhi Profile Picture
    Elly-Farokhi 205 on at

    Can you try adding your new content block to the existing email? 

    Thank you, Elly

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Elly-Farokhi,

    Yes, I can add it. Please see the following screenshot:

    pastedimage1660641889695v1.png

  • Elly-Farokhi Profile Picture
    Elly-Farokhi 205 on at

    Thank you for checking, I will update my marketing app and raise a ticket if that doesn't help. :)

  • Community Member Profile Picture
    Community Member on at

    Hi Elly-Farokhi,

    You are welcome and hope you issue could be solved.

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