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Customer experience | Sales, Customer Insights,...
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Partial Failure Error During Data Update(city Lookup Field) into Contact Entity using excel Import

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Hi,

I am facing the issue related partial failure during the data update in the contact entity using excel import, In the Partial Failure section I am only able to see the two columns one is "Full Name" and Another is "Business Phone". While I am only want to update the "city" column(Lookup Field) and my sheet only contains this "city" column then, why its showing me these two(Full name and Business Phone) columns in the partial failure section.

Partial-Failure.png

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  • Suggested answer
    LuHao Profile Picture
    40,892 on at

    Hi Himanshu,

    The records under Partial Failure tab are displayed through Advanced Find View, which is why it only has "Full Name" and "Business Phone" columns.

    It has nothing to do with the columns in the imported file.

    pastedimage1610616682174v1.png    pastedimage1610616695024v2.png

    You should pay attention to the Description under the Failures tab, because it prompts you why the import failed.

    pastedimage1610616791020v3.png

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