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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Avaya CTI Integration ...
Microsoft Dynamics CRM (Archived)

Avaya CTI Integration with dynamics 365 Online version

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Posted on by Community Member

Hey, I am stuck at this point. My client wants avaya CTI Integration with Dynamics CRM online version. They had successfully deployed the integration with On-premise CRM but now they are moving to online CRM and the vendor who provide support of Avaya Integration in india stuck here or they never did CTI with CRM online.

If any-one having any idea so please let me know.

Thanks 

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  • EmployeeOcta Profile Picture
    EmployeeOcta 6 on at
    RE: Avaya CTI Integration with dynamics 365 Online version

    Kindly check with below link, it may help you .

    community.dynamics.com/.../196176

  • Community Member Profile Picture
    Community Member on at
    RE: Avaya CTI Integration with dynamics 365 Online version

    Hello ,

    I'm not sure about the level of integration that you are looking for ,

    here is what we did to integrate with Avaya :

    1- we created a web resource in dynamics crm to open as web page and search for contact

    2-this web resource is triggered by Avaya agent app , in avaya agent you can call a url and pass the parameter (phone number)

    so, the final result was :

    whenever someone call , avaya agent app will call this url and pass the phone number value to open the contact form .

  • Community Member Profile Picture
    Community Member on at
    RE: Avaya CTI Integration with dynamics 365 Online version

    Hey, Yogesh!

    Sorry to hear you've hit a bit of a speedbump. You may check out 3rd party integration tools like Tenfold. It can integrate Dynamics 365 with Avaya in a mater of minutes. To know more, you can check this link:

    www.tenfold.com/.../avaya

  • Community Member Profile Picture
    Community Member on at
    RE: Avaya CTI Integration with dynamics 365 Online version

    Yogesh, our team offers a browser-based CTI that takes less than 5 minutes to set up with your current systems; MSD and Avaya. If this sounds like what you're looking for, know more about us here: www.tenfold.com/.../avaya

  • RahulMishra Profile Picture
    RahulMishra on at
    RE: Avaya CTI Integration with dynamics 365 Online version

    Hi Yogesh,

    Want to leave it to technical experts of this field? Check out Smart CTI Connector that offers ready connectivity with Avaya and Microsoft Dynamics 365 ( both online and on-prem versions) using Computer Telephony Integration. You can quickly go live and get started with the application, without getting into the technicalities involved.

    Visit here: www.novelvox.com/.../

    Hope this helps!

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