Create Generic Accounts to allow for multiple notifications to groups on Activity assignments

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Posted on by sandeepc

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a generic account nee to be created or the ability to send notification to multiple people within a group when a case is assigned to their group.

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sandeepc 5,514 on at

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Any suggestions will be marked as verified

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Community Member on at

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You can use Teams to send email to it's member.

crmemailworkflowutilities.codeplex.com

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PS 23,577 on at

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Hi Sandeep

As Saad suggested, you can use teams ut if you have a different scenario plz elaborate

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sandeepc 5,514 on at

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Can i do it using workflow?? for sending email and map it to send notifications for different user

The group email box was requested for different users

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PS 23,577 on at

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Yes you can do it via workflow

I can gv you the steps of workflow when u can explain the complete requirements

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sandeepc 5,514 on at

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@shukla suppose there are 5 members in group emailbox then there should be an ability to send notification for all the members/multiple people in a group email box. how to achieve this

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PS 23,577 on at

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Go to Settings>>Service Management>>Queues>>Create a new queue with the email ID you need.

Approve email of the queue

Approve & enable mailbox

Now in your workflow, when sending out email, specify this queue under TO

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sandeepc 5,514 on at

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could you give the steps @shukla..

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sandeepc 5,514 on at

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Hai Anil I have one doubt . I had created the Work Flow.

But I donno I have to create the Record or update the record. But I had tried both Create and update but I got errors.

I did all the things same as like what u did but still I didnt get the Invoice Id in the Name Field.

1)want to create or update the step which is mentioned in the first image.

2) Then how to bring the Invoice Id in Name Field same as like in the below image

3)After doing this Is there is any change will occur in invoice Form also?

Thanks..

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PS 23,577 on at

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The screenshots u hv shared seems fine

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