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Hi,
We have a problem with email that sometime gets into the crm and sometimes not.
We have a queue for incoming emails, its incoming is set to email router.
We also have systemusers with incoming set to outlook client and to track only email in response to CRM-email.
In the system setting we disabled the smart matching, and set the duplicate emails to false.
From what we suspect the problems occurs when the email is sent both to the queue and to system user.
So finally the question is what really
happens in such case?
Is there a race condition between the email router and the outlook client?
Thank you for your help
Yair.
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At the end we opened a ticket in Microsoft. Thier solution was to remove the checkbox on "remove duplicate emails" (it's in the system settings).
To avoid the duplicate emails they have recommanded creating dupliacte rule and run it form time to time to remove all the spare emails.
It's recommanded to avoid duplicate detaction at run time because you don't know how it will get to the crm first, as systemuser's email or as an email with a queue item.
Yair.
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