Outlook running slow and freezing

(0) Share

Report

Posted on by zzecevic

Hi all,

I'm having problem on couple of computers with CRM 2015 Outlook add-in. On some computers its working fine, but on some its making Outlook to freeze, run slow, crash, etc. There is no rule on which computer this would happen, the one with high performances or low performances.

I must emphasize that add in is used only for sending mails. In Diagnostics tool I disabled Outlook Synchronization option and enabled only Background Send Emails option.

Also, on some computers I added blank config file Microsoft.Crm.Application.Outlook.WebFormsHost.exe.config to C:\Program Files\Microsoft Dynamics CRM\Client\res\web\bin. This solved problem for some users.

Does anyone have any idea what to do to resolve this problem?

Thanks :)

*This post is locked for comments

I have the same question (0)

All responses (5)

Answers (1)

razdynamics 17,308 User Group Leader on at

Like (0)

Report

Hi Zecevic

Are they using Terminal Services?

Was this reply helpful? Yes No
zzecevic on at

Like (0)

Report

No we're not...

Was this reply helpful? Yes No
Suggested answer

zzecevic on at

Like (0)

Report

I prolonged synchronization time on entire Organization to 1 hour and that solved problem for now...

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi, could you provide a little more detail on how you accomplish this ? thanks

Was this reply helpful? Yes No
Verified answer

gtwynstra 510 on at

Like (0)

Report

You might want to check the size or the Outlook OST or PST files for the users who are having the performance issues.

See here:

support.microsoft.com/.../2759052

One of the CRM add-in's tasks is to index emails in the inbox to see what needs to be synchronised. So it makes sense that the larger the inbox, the harder it has to work to do it's job.

Here's an excellent article from Aaron Richards that might help explain a bit about what the Plugin is doing:

community.dynamics.com/.../crm-e-mail-tracking-part-3-tagging

Was this reply helpful? Yes No