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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Password Not working
Microsoft Dynamics RMS (Archived)

Password Not working

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Posted on by Hiren P 35

 Hi I am using MS POS 2009 and I cannot login using my employee id.

 The error message I get is:

 You could not be logged on. Possible causes include:

* You employee ID or password may not be correct

* If the store database is on another computer, it may be unavailable

* The computer may still be starting up. Wait a few minutes before starting Microsoft Dynamics POS.

 

I am trying to logon into main computer with database. So none of the above things are true. This problem occured after software crashed. Now when I restart it just doesn't let me in. I checked in the help that there are reserved Employee IDs such as: owner, AdvancedManager etc... but it doesn't show password.

 Do anyone know how can I log back in, reset passworld, or use other id?

 Many thanks,

 Sanket

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  • David Kelly Profile Picture
    David Kelly 285 on at
    Re: Re: Password Not working

     

    He is using 2009 and the password is no longer in the cashier table. I looked myself becasue we get this call from our clients all the time. l spent some time looking throught the DB and could not find the password anywhere.

    I think that you have to use the UserPasswordReset.exe in the migration kit.

  • Rick Nason Profile Picture
    Rick Nason 95 on at
    Re: Password Not working

    I assume this is for MS-RMS and you cannot login with cashier number?

    You can use Store Operations Administrator and SQL to view and/or reset passwords in the 'cashier' table.

    If you are familiar with SQL and can connect to the database then this is easy otherwise it may be tricky.

    Open SOAdministrator, connect to the appropriate database, open a query window, issue the command:

    select * from cashier;

    This will list the users' details. The passwords should be visible - to reset a password you need the ID for the cashier (from that list) and issue the command:

    update cashier set password='yournewpassword';

    Replace yournewpassword with that of your choice.  Do not change any of the other column entries!!

     

  • David Kelly Profile Picture
    David Kelly 285 on at
    Re: Password Not working

    There is a UserPasswordReset tool with the Migration kit. The Microsoft reseller that you bought your software from should be able to help you with that.

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