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Request for approval displays document values as Zero

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Posted on by VG-12111806-0

Hi all,

created workflow for Purchase invoice, GL Journals etc. When we create a document and send it for approval.

the approver , when opens the requests to approve.

The list of documents are available to approve. But the Values are Zero.

The approver 'Opens the record' to check the amounts in the document.

why is the request for approval doesnot show the amount?

is there any setups that are needed here??

thanks

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Dynamics 365 Business Central

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Yi Yong 2,563 Super User 2025 Season 2 on at

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Hello,

Can you show the screenshot of the "Requests to Approve" page?

Because I do see the PO's amount on my page.

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Inkey Solutions 2,100 on at

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Hello,

Please provide a screenshot for better understanding of the issue you are encountering. Based on our understanding, we have gone through the process, and the system run properly and display the correct amount in the 'Request to Approve' page for the PO lines.

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VG-12111806-0 76 on at

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I am attaching screen shot. Pls let me know where is the issue. thanks for the help.

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Valentin Castravet 31,485 Super User 2025 Season 2 on at

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That's standard behavior. In your screenshot, the purchase order has a value in the amount field, but the value field is empty for the payment journal batch approval.

The amount field displays a value for all purchase and sales documents. However, it will remain empty for journal batch approvals because, when posting a journal, the debits and credits must sum up to a total amount of zero.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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Inkey Solutions 2,100 on at

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This is the standard behavior of the system. When you send an approval request using journal batches, the system will not display any amount in the Amount field on the Requests to Approve page, as shown in the screenshot below:

However, when using journal lines or processing purchase or sales documents, the system will display the amount in the Amount column, as shown in the following screenshot:

Since each journal entry requires that the total debits equal the total credits, there is no single net amount to display. The Amount field is typically used to show the transaction amount for purchase or sales documents, where there is a specific monetary value involved. However, in journal batches, the system focuses on ensuring the balance between debits and credits, so the Amount field is left empty for approval requests.
hope this information solve your queries.
Thank you

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KasparsSemjonovs 4,774 Super User 2025 Season 2 on at

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I guess it is because in the journal You have the Bal.Account No. filled in, and the transaction that is being approved is both for Debit and Credit amounts, therefore the total is 0.00

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VG-12111806-0 76 on at

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Thanks to all for your answers. Very helpful.

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