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Customer experience | Sales, Customer Insights,...
Suggested Answer

Random new lines when creating marketing emails

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Posted on by 10

Hi all,

I'm facing an issue that makes it really hard to create accurately designed marketing emails.

Often times when either saving, changing something in the html or even copying elements, in other areas of the email, additional blank rows get inserted in various locations.

For example after a title, after a text etc..

The more often you make changes, the more additional blank rows get inserted in the same areas.

Sidenote: it's not because I use "enter", doesn't matter also with shift+enter.

Example:

This is an email Title

Text Text Text

Button

Turns out after doing some other changes:

This is an email Title


Text Text Text


Button

And indeed, when checking the html, it inserts additional <br> everywhere..

Also, even when copying a section (for example 2 columns with an image and text+button) as soon as I change the text part in the copied section, a blank is between text and button in the preview but not even visible in the editor.

Any help?

Thank you!

I have the same question (0)
  • Suggested answer
    Aga M Profile Picture
    on at

    Hi SebastianW,

    Apologies for the issue caused!
    We have fixed the issue as part of the November release. Please update to the latest version.

    Best regards,
    PM, D365 Marketing

  • Dsouza_28 Profile Picture
    7 on at

    I can confirm this problem persists. It has made a marketers life extremely gruelling. 

  • Mhak1 Profile Picture
    83 on at

    Don´t know. I´m still having the same issues, not as much as before but the problem still exists.

  • SebastianW Profile Picture
    10 on at

    Hi Markus, do you know if that was (presumably) resolved? For me, it looks like it's still happening.

  • Mhak1 Profile Picture
    83 on at

    Hello,

    This is a detected problem on Microsoft end. I raised a ticket on this and there should be a fix coming up on this week (EU area), I hope..

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