Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Random new lines when creating marketing emails

(2) ShareShare
ReportReport
Posted on by 10

Hi all,

I'm facing an issue that makes it really hard to create accurately designed marketing emails.

Often times when either saving, changing something in the html or even copying elements, in other areas of the email, additional blank rows get inserted in various locations.

For example after a title, after a text etc..

The more often you make changes, the more additional blank rows get inserted in the same areas.

Sidenote: it's not because I use "enter", doesn't matter also with shift+enter.

Example:

This is an email Title

Text Text Text

Button

Turns out after doing some other changes:

This is an email Title


Text Text Text


Button

And indeed, when checking the html, it inserts additional <br> everywhere..

Also, even when copying a section (for example 2 columns with an image and text+button) as soon as I change the text part in the copied section, a blank is between text and button in the preview but not even visible in the editor.

Any help?

Thank you!

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: Random new lines when creating marketing emails

    Hi SebastianW,

    Apologies for the issue caused!
    We have fixed the issue as part of the November release. Please update to the latest version.

    Best regards,
    PM, D365 Marketing

  • Dsouza_28 Profile Picture
    Dsouza_28 7 on at
    RE: Random new lines when creating marketing emails

    I can confirm this problem persists. It has made a marketers life extremely gruelling. 

  • Mhak1 Profile Picture
    Mhak1 83 on at
    RE: Random new lines when creating marketing emails

    Don´t know. I´m still having the same issues, not as much as before but the problem still exists.

  • SebastianW Profile Picture
    SebastianW 10 on at
    RE: Random new lines when creating marketing emails

    Hi Markus, do you know if that was (presumably) resolved? For me, it looks like it's still happening.

  • Mhak1 Profile Picture
    Mhak1 83 on at
    RE: Random new lines when creating marketing emails

    Hello,

    This is a detected problem on Microsoft end. I raised a ticket on this and there should be a fix coming up on this week (EU area), I hope..

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,160 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans