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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Insufficient Permissio...
Microsoft Dynamics CRM (Archived)

Insufficient Permission - Case entity

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Posted on by Community Member

Hi All,

I copied an existing security role and then edit some access for some entities.
Let say my new security role is "Customer Service Assistance"
Then I set all access as organization for Case entity as Organization

ScreenHunter_5F00_404-Dec.-13-16.33.jpg

Then I want to create a case record, but got this error message

ScreenHunter_5F00_404-Dec.-13-16.37.jpg

and here is the Download Log File

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #EA3C414EDetail: 
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>df0506e0-2afe-46ec-8507-d18e59f13a10</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #EA3C414E</Message>
<Timestamp>2017-12-13T09:37:03.8921967Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault>
<ActivityId>df0506e0-2afe-46ec-8507-d18e59f13a10</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Reflection.TargetInvocationException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CEB0CC8B</Message>
<Timestamp>2017-12-13T09:37:03.8921967Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault>
<ActivityId>df0506e0-2afe-46ec-8507-d18e59f13a10</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d4p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Web.Services.Protocols.SoapException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #D0E14C92</Message>
<Timestamp>2017-12-13T09:37:03.8921967Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault>
<ActivityId>df0506e0-2afe-46ec-8507-d18e59f13a10</ActivityId>
<ErrorCode>-2147220960</ErrorCode>
<ErrorDetails xmlns:d5p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>Principal user (Id=fd04c97f-9cd1-e711-8118-e0071b67aa91, type=8) is missing prvReadLanguageLocale privilege (Id=1d6907a1-94ac-4e0a-8c11-20320555f5cd)</Message>
<Timestamp>2017-12-13T09:37:03.8921967Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

Any suggestion what entity do I have to add next?

*ps: I can create Knowledge Article, Lead, Contact, Customer, and custom entities without problem

*This post is locked for comments

  • Suggested answer
    GandeShiva Profile Picture
    GandeShiva 105 on at
    RE: Insufficient Permission - Case entity

    I have the same issue, When I gave full read permissions to Subject. It resolved for me..

  • Community Member Profile Picture
    Community Member on at
    RE: Insufficient Permission - Case entity

    Thanks to this thread I was able to solve the same issue we had after upgrading from CRM 2013 to 2016 on premise.  There are new privileges in every tab with this  version that I didn't think would have such an impact.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Insufficient Permission - Case entity

    Hi Mahender,

    Thank you for your help, it works great for me :)

  • Community Member Profile Picture
    Community Member on at
    RE: Insufficient Permission - Case entity

    Hi Syed,

    Already but still error, anyway Mahender suggestion is working for me.

    Thank you

  • Verified answer
    Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at
    RE: Insufficient Permission - Case entity

    Hello,

    Here is the error

    Principal user (Id=fd04c97f-9cd1-e711-8118-e0071b67aa91, type=8) is missing prvReadLanguageLocale privilege (Id=1d6907a1-94ac-4e0a-8c11-20320555f5cd)

    You need to give this permission, please check here details: msdn.microsoft.com/.../hh547441.aspx

    Thanks

  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Insufficient Permission - Case entity

    Give full permission for "Subject" & "SLA".

    HOPE THIS HELPS

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