Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / How to escalate workfl...
Supply chain | Supply Chain Management, Commerce
Suggested answer

How to escalate workflow to the original approver ?

(0) ShareShare
ReportReport
Posted on by Ken Manhattan 552
Hi,
 
If I have a workflow, then when the Time Limit is overdue, how to escalate it to the same person ?
 
My main intention is the workflow will need to keep notify the work item, until the certain time, only then it will be rejected. This (auto) rejection action, I believe currently available. But I need D365FO to notify and send email for reminder first before the (auto) rejection happens.
 
Thanks
  • Suggested answer
    Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    How to escalate workflow to the original approver ?
    Hi,

    To escalate a workflow to the original approver in Dynamics 365 F&O, you can follow these steps:

    1. Configure the workflow with a time limit for the task or approval step.
    2. Set up a condition that checks if the time limit has been exceeded.
    3. Add an action or task in the workflow to send an email notification to the same person (original approver) when the time limit is exceeded.
    4. Customize the email notification to remind the person about the pending approval and provide instructions on how to take action.
    5. Optionally, include a link in the email notification to directly access the workflow task or approval.

    By implementing these steps, the workflow will continue to notify and remind the original approver until the specified time limit is reached. After the time limit, the workflow can be configured to automatically reject the item if no action is taken by the original approver.

    Best regards,
    Kevin

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Ramesh Kumar – Community Spotlight

We are honored to recognize Ramesh Kumar as our July 2025 Community…

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Laurens vd Tang Profile Picture

Laurens vd Tang 171 Super User 2025 Season 1

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 140 Super User 2025 Season 1

#3
Mohamed Amine Mahmoudi Profile Picture

Mohamed Amine Mahmoudi 127 Super User 2025 Season 1

Last month Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans