web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / How to escalate workfl...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

How to escalate workflow to the original approver ?

(0) ShareShare
ReportReport
Posted on by Ken Manhattan 558
Hi,
 
If I have a workflow, then when the Time Limit is overdue, how to escalate it to the same person ?
 
My main intention is the workflow will need to keep notify the work item, until the certain time, only then it will be rejected. This (auto) rejection action, I believe currently available. But I need D365FO to notify and send email for reminder first before the (auto) rejection happens.
 
Thanks
I have the same question (0)
  • Suggested answer
    Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Hi,

    To escalate a workflow to the original approver in Dynamics 365 F&O, you can follow these steps:

    1. Configure the workflow with a time limit for the task or approval step.
    2. Set up a condition that checks if the time limit has been exceeded.
    3. Add an action or task in the workflow to send an email notification to the same person (original approver) when the time limit is exceeded.
    4. Customize the email notification to remind the person about the pending approval and provide instructions on how to take action.
    5. Optionally, include a link in the email notification to directly access the workflow task or approval.

    By implementing these steps, the workflow will continue to notify and remind the original approver until the specified time limit is reached. After the time limit, the workflow can be configured to automatically reject the item if no action is taken by the original approver.

    Best regards,
    Kevin

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 287

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 212 Super User 2026 Season 1

#3
Syed Haris Shah Profile Picture

Syed Haris Shah 145 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Quality order uses default receipt location instead of actual physical receipt location

Product updates

Dynamics 365 release plans