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Customer experience | Sales, Customer Insights,...

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Updating Consent Records when Email Address Changes

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Posted on by IAmGreg

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Hi,

When a user's email changes on their contact record, is there a way to update the user's previous consent records to reflect the change in email address?

I know I can do this with a Flow but I thought I'd be able to do it with some out-of-the-box method.

It's a pretty normal experience for users to have an account and change their email addresses but not have to reset all their topic subscriptions.

Thank you - Greg.

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PaulineKolde 732 Moderator on at

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Hi Greg,

I know your question is a little bit older and I hope you found a solution in the meantime. However your question inspired me to write a blog article about this topic: https://paulinekolde.info/what-happens-to-the-consent-when-an-email-is-changed-in-customer-insights/

Hope this helps!

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