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Version 9 On Premise Scheduling in Customer Service

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Posted on by miker042

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Is Universal Resource Scheduling available in on premise systems version 9? The current scheduling is being deprecated per:

https://docs.microsoft.com/en-us/dynamics365/customer-service/deprecations-customer-service.

In searching for an answer its difficult to determine what documentation applies to the cloud vs on premise.

The link below explains the new scheduling model but it only describes how to implement it in the cloud based systems.

https://docs.microsoft.com/en-us/dynamics365/customer-service/basics-service-service-scheduling

Is there documentation for installing it on premise?

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Hi miker042,

In fact, URS is a part of FS, you can refer to this article as https://docs.microsoft.com/en-us/dynamics365/field-service/version-history#field-service-on-premise

https://www.itaintboring.com/dynamics-crm/field-service-trying-it-out/

Also, you can search with field service on premise to find more information.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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