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Version 9 On Premise Scheduling in Customer Service

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Is Universal Resource Scheduling available in on premise systems version 9?  The current scheduling  is being deprecated per:

https://docs.microsoft.com/en-us/dynamics365/customer-service/deprecations-customer-service.

In searching for an answer its difficult to determine what documentation applies to the cloud vs on premise.

The link below explains the new scheduling model but it only describes how to implement it in the cloud based systems.

https://docs.microsoft.com/en-us/dynamics365/customer-service/basics-service-service-scheduling

Is there documentation for installing it on premise?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Version 9 On Premise Scheduling in Customer Service

    Hi miker042,

    In fact, URS is a part of FS, you can refer to this article as https://docs.microsoft.com/en-us/dynamics365/field-service/version-history#field-service-on-premise

    https://www.itaintboring.com/dynamics-crm/field-service-trying-it-out/  

    Also, you can search with field service on premise to find more information.

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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