Returned EFT transactions and Bank Recon module

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We use EFT to withdraw funds directly from customers accounts on a monthly basis. Some times if customer does not have sufficient funds, bank returns those EFT. We do void transactions in the GL. However, every time, the bank reconciliation module is off by those amounts.

Any suggestions on what we are missing ?

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Community Member on at

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I'm assuming these are recorded as Receivables Receipts. You should void the receipt in Receivables under posted transactions.