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Supply chain | Supply Chain Management, Commerce
Answered

Sales/Purchase order from retail channel

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How can one create sales or purchase order from a retail channel?

How can we identify whether a sales order is created from a legal entity or from a retail channel?

Please, help!

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  • Verified answer
    A.Prasanna Profile Picture
    8,223 on at

    Depending on How you set Dimensions Structure /  Organization Hierarchies , you can identify from which Retail Channel it was originated and then you can also Identify Terminal and the worker too. Just refer Demo data (USRT Legal Entity) if you want to get more clarity. if you need Legal entity you need to add Legal entity dimension when you configure Account structures .

    Refer below capture

    D365Rdim.PNG

    Hope this will help.

    Thanks & Regards,

    Amith Prasanna

  • Verified answer
    Ramune Profile Picture
    on at

    Hi Saksham,

    in addition, you can see Channel on the list of Sales orders: 

    pastedimage1600676655636v1.png

    Another one option - when you open sales order Header, you see a parameter 'Retail sale' - if it is marked, sales order is coming from one of retail channels, if not - it is a regular sales order:

    pastedimage1600676851088v2.png

  • Community Member Profile Picture
    on at

    Thank you for reply Ramune :)

    Is it possible to create a sales order from a retail channel (Brick & mortar store) in D365 directly, i.e. without using POS?

  • Verified answer
    Ramune Profile Picture
    on at

    Hi Saksham,

    yes, it is possible to create retail sales order directly from D365, but then you need to set up Call center (which is also retail channel).

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