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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Microsoft Dynamics GP1...
Microsoft Dynamics GP (Archived)

Microsoft Dynamics GP10.0 Financial Summary Inquiry showing zero balances period after posting sales transaction

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Posted on by Community Member

I'm trying to check my posted sales in the financial summary inquiry but it shows zero balances. Currently, I'm using Microsoft Dynamics GP 10.0. How this happened and what is the cause of this problem? How am I able to solve this issue?

financial-summary-inquiry-gp10.jpg

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  • Suggested answer
    twelvestrikes Profile Picture
    twelvestrikes 3,657 on at

    Hi Ken

    Does the transaction show up if you look in the detail inquiry window?

    If it does, then run a reconcile on the GL.

    Tools > Utilities > Financial > Reconcile

    I like to start with the oldest year first and then move one by one to the current year.

    If the transaction is not in the detail inquiry, check your financial batches to ensure that the transaction is not sitting there waiting to be posted or the posting stopped because of a problem such as trying to post to a closed period or posting to an inactive GL account.

  • Community Member Profile Picture
    Community Member on at

    Hi Jeffrey

    I checked the detail inquiry but it shows a zero balances also. Just to give you a history, this is happened when I created a new database. And when I checked my journal entry, there are some transactions that is not yet posted, but I noticed that some of my entry shows "no transaction".

  • Verified answer
    twelvestrikes Profile Picture
    twelvestrikes 3,657 on at

    Hi Ken

    First check your Receivables subledger, not sure if you entered, via transaction entry, invoice entry or Sales Order Processing transaction entry.

    Make sure that your transaction in the subledger is posted.

    Verify that by running a quick AR Aged Trial Balance

    If you entered the transactions in a batch and had your posting settings set to post through the GL, you should now be able to see transactions in the GL

    If you don't see transactions, go to

    Microsoft Dynamics GP > tools > routines > master posting

    Check to see if any batches show up in the window

    You may need to post these

    If nothing shows up in the Master Posting window, and you don't see the transaction in the GL then there are two more things you can check.

    First Microsoft Dynamics GP > tools > routines > batch recovery

    Are there any batches sitting here waiting to be recovered?

    If not, please check your posting setup

    First Microsoft Dynamics GP > tools > setup > posting > posting

    Select Sales for the series and for Origin select the type of sales transaction you entered.

    Is the Post to General Ledger box marked?

  • Community Member Profile Picture
    Community Member on at

    Hi Jeffrey,

    I'll check this out, I think this is the solution to my problem. Thanks a ton for the quick response and in all the knowledge you share.

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