Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / How do you attach a Me...
Microsoft Dynamics GP (Archived)

How do you attach a Message ID to Email Customer Statements?

(0) ShareShare
ReportReport
Posted on by Catherine L. 2,010

I've figured out how to setup customer statements. You have to use the customer card's options window (Customer Cards  > Options button) and select the check box for send email statements and enter the appropriate email address. Then, GP will email them out as attachments. I've gotten this to work, to email out the statement attachments, but there is no message content in those emails. How do you assign a Message ID or get a message to email out with the attachments?

I cannot use the Sales Email Settings window under Sales > Setup > Email Settings, (where you can select the checkbox next to Customer Statements and assign a Message ID) because this causes the Options window that I'm talking about above to become greyed. And, when I try run the statements routines using this way, it does not email out. Only prints to screen.

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How do you attach a Message ID to Email Customer Statements?

    Sorry. *nurul@mlit.com.my

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How do you attach a Message ID to Email Customer Statements?

    Hi Kristen,

    We just upgrade to GP2013 R2 & having the same issue.  Can you send me  the fix. You can email to nurul@milt.com.my

    TQVM.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How do you attach a Message ID to Email Customer Statements?

    Hi Kristen,

    I am having the same problem with my statements only sending as txt and not pdf.  Do you still have that log email handy? I would appreciate receiving any assistance.  My email is kjboldt@regent-college.edu

    Thanks.

  • Wendy Ponseti Profile Picture
    Wendy Ponseti 155 on at
    RE: How do you attach a Message ID to Email Customer Statements?

    Hi Kristen,

    Could you send me the fix from Microsoft?

    My email is wendyp@expressinfo.com.

    Thank you.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How do you attach a Message ID to Email Customer Statements?

    hi Kristen. i'm running into the same issue as all the other people have mentioned where gp 2013 sends statements in txt instead of pdf.

    I was wondering if you still have the log with the fix from Microsoft and, if you do, would you send it to me please?

    my email address is simon.hewitt@immix.co.za

    thank you very much

  • Sue Ann Croft Profile Picture
    Sue Ann Croft 115 on at
    RE: How do you attach a Message ID to Email Customer Statements?

    Sorry, that should have been "I am having".

  • Sue Ann Croft Profile Picture
    Sue Ann Croft 115 on at
    RE: How do you attach a Message ID to Email Customer Statements?

    I having the same problem.  Can you send me the fix?  sueann@nwpodiatric.com

    Thanks.

  • JasonYip Profile Picture
    JasonYip 5 on at
    RE: How do you attach a Message ID to Email Customer Statements?

    Hi Kristen,

    I'm having the same issue , can you email me the fix as well.

    jyip@whites.com

    Jason, CCA,

  • khammer Profile Picture
    khammer 475 on at
    RE: How do you attach a Message ID to Email Customer Statements?

    I have a log email from Microsoft I can send to you with the fix.  I haven't tested SP1 though to see if it fixes anything.  But send me an email and I will forward it right away.  Khosman@boyerassoc.com

  • Craig Bauerle Profile Picture
    Craig Bauerle 10 on at
    RE: How do you attach a Message ID to Email Customer Statements?

    Kristen,

    You wrote:

    "I know there is a bug in GP2013 with email out statements the way you are as PDF"

    What's the bug? We just upgraded to 2013 SP1 and the statements now go out as txt not pdf. Interestingly the Email Statement Status report comes as a pdf though.

    Your post is the only mention of it I can find.

    Craig B

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,321 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans