The menu item with name DefaultDashboard could not be opened.

(1) Share

Report

Posted on by lukaszC

Hello everyone,
For some times I have a issue with my DefalutDashbord on my D365,
some time ago I made something in my dynamics and since time I can't open my DefalutDdashbord. Works only EssensiallDashbord, it's seems that problem is very common but I can't fix it.

Thanks in advance,

Regards

Lukasz,

I have the same question (0)

All responses (8)

Answers (0)

Suggested answer

Rachit 4,015 User Group Leader on at

Like (0)

Report

The menu item with name DefaultDashboard could not be opened.

Have you tried the steps as per this blog - https://robscode.onl/d365-the-menu-item-with-name-could-not-be-opened/

Was this reply helpful? Yes No
Suggested answer

Mohamed Amine Mahmoudi 26,311 Super User 2025 Season 2 on at

Like (0)

Report

The menu item with name DefaultDashboard could not be opened.

Hi,

in any case you must have this privilege for you to access.

BR,

Mohamed Amine MAHMOUDI

Was this reply helpful? Yes No
lukaszC 12 on at

Like (0)

Report

The menu item with name DefaultDashboard could not be opened.

Hi,

@Mohamed I have roles like bolow , it is not an administrive roles only as a power user

Lukasz,

Was this reply helpful? Yes No
Mohamed Amine Mahmoudi 26,311 Super User 2025 Season 2 on at

Like (0)

Report

The menu item with name DefaultDashboard could not be opened.

Hi,

can you please verify the roles assigned to you ?

BR,

Mohamed Amine MAHMOUDI

Was this reply helpful? Yes No
lukaszC 12 on at

Like (0)

Report

The menu item with name DefaultDashboard could not be opened.

Hello All,
Thank you for a intereset of topic,
First of all I am work on as a normal user in D365, and don't have any access to the admin dashbord.
Right now I see other error like below.

@Andre - I delete all personalisations

Regards,

Lukasz,

Was this reply helpful? Yes No
Judy Microsoft Employee on at

Like (0)

Report

The menu item with name DefaultDashboard could not be opened.

Hi, did you get any detailed error information about the problem?

It is recommended that you can debug the code to check the root cause of the issue.

Was this reply helpful? Yes No
André Arnaud de Cal... 298,643 Super User 2025 Season 2 on at

Like (2)

Report

The menu item with name DefaultDashboard could not be opened.

Hi Lukasz,

Can you tell us what exactly you changed in your Dynamics 365 environment? Did you e.g. duplicate a data entity and forget to provide unique names to the PublicCollectionName and PublicEntityName properties?

Was this reply helpful? Yes No
Suggested answer

Mohamed Amine Mahmoudi 26,311 Super User 2025 Season 2 on at

Like (2)

Report
The menu item with name DefaultDashboard could not be opened.

Hi @Lukasz,

Try the following steps (try after each step):

Do a full database synchronization.

Build model ApplicationSuite with database synchronize option.

Full build of all models with database synchronize option.

Restart IIS (iisreset)

Best regards,

Mohamed Amine MAHMOUDI

Was this reply helpful? Yes No