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17Hi all,
I'm working in Customer Insights - Journeys and trying to set up a trigger that starts a journey when someone opts into a specific purpose (consent). The challenge is that this should work for both Leads and Contacts.
I tried creating a trigger using the standard event “When a consent is created” and applying filters for the specific purpose, but it doesn't seem to trigger the journey as expected.
Is there a better way to handle this kind of use case — where a journey starts only when someone (Lead or Contact) gives consent for a specific purpose?
Would appreciate any insights, workarounds, or documentation that could help.
Thanks in advance!
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