Error when opening a PDF file sent by email from CRM.

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I did an activity in JavaScript for sending an SSRS report in PDF format. When executing the action and trying to open the file that is sent I get an opening error.
I have noticed that when opening this same document in word, it tells me the following error.
"Error.
Try this action again. If the problem persists, consult the Microsoft Dynamics 365 community for solutions or contact your organization's Microsoft Dynamics 365 administrator. Ultimately, you can contact Microsoft Technical Support. "

There is some consideration you should have when making this type of shipment?.
I will appreciate your support

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