We were trying to test sending of standard customer statement through email but encounter "The record in table Sent Email already exists" error. What can I do to resolve this error?
We were trying to test sending of standard customer statement through email but encounter "The record in table Sent Email already exists" error. What can I do to resolve this error?
Hi,
Thanks for your advice.
Isn't this issue related to Customer Statement? We did not encounter error with other notifications.
Regards,
Angela
Hello,
Feel free to raise this issue to Microsoft via your partner if your partner is not able to assist.
Thank you.
The statement I'm testing was from standard BC. Shouldn't be due to any customization.
If there any customisation done please connect with the same developer to resolve the issue
I removed all outbox errors and tried again. Still error.
I'm running standard BC customer statement. My guess was, shouldn't be due to customization.
Ok, How you are sending statement? If there any customization also try to debug the code, and check where is the error is popping up.
Thanks
Yes, there are some records in outbox but not sent by me. Those were sent from other users.
Hi,
Can you please check in Email Outbox if there is any entry available of your sending email or document no.?
Thanks.
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