Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

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Posted on by Angela A

We were trying to test sending of standard customer statement through email but encounter "The record in table Sent Email already exists" error. What can I do to resolve this error?

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Angela A 5 on at

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RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

Hi,

Thanks for your advice.

Isn't this issue related to Customer Statement? We did not encounter error with other notifications.

Regards,
Angela
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Marco Mels on at

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RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

Hello,

Feel free to raise this issue to Microsoft via your partner if your partner is not able to assist.

Thank you.
Angela A 5 on at

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RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

The statement I'm testing was from standard BC. Shouldn't be due to any customization.
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Nitin Verma 21,091 Super User 2024 Season 1 on at

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RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

If there any customisation done please connect with the same developer to resolve the issue
Angela A 5 on at

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RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

I removed all outbox errors and tried again. Still error.

I'm running standard BC customer statement. My guess was, shouldn't be due to customization.
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Nitin Verma 21,091 Super User 2024 Season 1 on at

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RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

Ok, How you are sending statement? If there any customization also try to debug the code, and check where is the error is popping up.

Thanks
Angela A 5 on at

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RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

Yes, there are some records in outbox but not sent by me. Those were sent from other users.
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Nitin Verma 21,091 Super User 2024 Season 1 on at

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RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

Hi,

Can you please check in Email Outbox if there is any entry available of your sending email or document no.?

Thanks.