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Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

Posted on by 5

We were trying to test sending of standard customer statement through email but encounter "The record in table Sent Email already exists" error.  What can I do to resolve this error?

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  • Angela A Profile Picture
    Angela A 5 on at
    RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

    Hi, 

    Thanks for your advice.  

    Isn't this issue related to Customer Statement?  We did not encounter error with other notifications.

    Regards,
    Angela

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

    Hello,

    Feel free to raise this issue to Microsoft via your partner if your partner is not able to assist.

    Thank you.

  • Angela A Profile Picture
    Angela A 5 on at
    RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

    The statement I'm testing was from standard BC.  Shouldn't be due to any customization.

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    Nitin Verma Profile Picture
    Nitin Verma 21,091 Super User 2024 Season 1 on at
    RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

    If there any customisation done please connect with the same developer to resolve the issue

  • Angela A Profile Picture
    Angela A 5 on at
    RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

    I removed all outbox errors and tried again.  Still error.

    I'm running standard BC customer statement.  My guess was, shouldn't be due to customization.

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,091 Super User 2024 Season 1 on at
    RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

    Ok, How you are sending statement? If there any customization also try to debug the code, and check where is the error is popping up.

    Thanks

  • Angela A Profile Picture
    Angela A 5 on at
    RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

    Yes, there are some records in outbox but not sent by me.  Those were sent from other users.

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,091 Super User 2024 Season 1 on at
    RE: Encounter error "The record in table Sent Email already exists" when running standard BC customer statement

    Hi,

    Can you please check in Email Outbox if there is any entry available of your sending email or document no.?

    Thanks.

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