web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Supply chain | Supply Chain Management, Commerce
Unanswered

Return Orders between companies in POS

(0) ShareShare
ReportReport
Posted on by 5

Hi all,

 

We have a client who has more than one legal entity and wants to make a return order in company A from a receipt or SO of company B. But in POS with "return transactions" or "search transactions" operations, only we can retrieve transactions from our company A.

 

Using the "item return" operation, POS does not recover the amounts or pay. So the cashier can make a mistake. And it also implies that reconciliations between companies must be done manually afterwards.

 

Has anyone encountered a similar situation? How have you solved it?

Regards

I have the same question (0)
  • Ramune Profile Picture
    Microsoft Employee on at

    Hi Jon,

    In standard return will be only possible within the same LE as we need to use some data from original transaction.

    So I will leave your question for the community to answer. Let's see if anybody has experienced the same and can advise for you anything.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the June Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Laurens vd Tang Profile Picture

Laurens vd Tang 94 Super User 2026 Season 1

#2
Sagar Suman Profile Picture

Sagar Suman 72 Super User 2026 Season 1

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 58 Super User 2026 Season 1

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans