Return Orders between companies in POS

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Posted on by Jon Crespo

Hi all,

We have a client who has more than one legal entity and wants to make a return order in company A from a receipt or SO of company B. But in POS with "return transactions" or "search transactions" operations, only we can retrieve transactions from our company A.

Using the "item return" operation, POS does not recover the amounts or pay. So the cashier can make a mistake. And it also implies that reconciliations between companies must be done manually afterwards.

Has anyone encountered a similar situation? How have you solved it?

Regards

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Ramune on at

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Hi Jon,

In standard return will be only possible within the same LE as we need to use some data from original transaction.

So I will leave your question for the community to answer. Let's see if anybody has experienced the same and can advise for you anything.

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