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90Hello... We've had RMS for a few years now, and the vendors who sold it to us and trained us on it were useless, and- we've learned over time, completely wrong about how they taught us to do things. We've been struggling to get our inventories accurate. We're in a Headquarters environment with 3 stores. We continually have inventory discrepancies at both the store and HQ levels. We just took a physical store inventory in Store #1. At the store manager level, we wiped out inventory to 0, uploaded a CSV with the physical inventory count, and everything was fine for a day or two, and now it's fubar again, showing products the store doesn't have, and incorrect quantities.
So, I think the problem is that we lack an understanding of how inventory works. I'm hoping someone here can explain so I can figure out where things are going wrong... I know that if we download HQ data, it will overwrite the store data. But, I guess I don't understand how the store data (i.e., quantity decreases from sales, increases from product returns,) is uploaded to HQ. It doesn't seem that the client does this automatically. How is this data maintained, and what can I do to ensure it's remaining accurate. Any information is appreciated!
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