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AR - how can i Void Unapplied Customer Check (PP/PA)

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Posted on by Community Member Microsoft Employee

I have an unapplied customer check registered as a PP in AR. They sent it to me and i registered. then the customer tells me not to use it because it's been cancelled. In SL 2015 how can i Void an Unapplied customer check? Becuase when i go to Application Inquiry reversal the option of Cancel Application (NSF Check) is disable

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Community Member Microsoft Employee on at

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RE: AR - how can i Void Unapplied Customer Check (PP/PA)

Found the problem, the labels are on incorrect position (only the labels) . The First label must be reverse App and the Third one must be Cancel for NSF. All payents and prepayments can be Voided in this option even if they are no Applied. In my case tjhe labels of the Option control where misplaced. And it is obvius because you cannot reverse something that is not applied. But you can Cancel any.