GP login - too many menu choices showing

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Posted on by Sherry Whitten

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I have a user who has set up VERY restricted access for users. Their system is very slow when launching GP, after the company is selected. When GP first opens, if I immediately click on the Sales button on the bottom left, the full Sales menu is populated; all the palettes show all the menu choices, even though my user ID only has access to just a few items under Transactions and Inquiry.

If I click on the Purchasing button on the bottom left, then go back to the Sales button on the bottom left, my correct/allowed menu choices are showing; others are hidden.

If I click on the Sales button and then just wait until GP finishes loading, I still have all the Sales menu choices, but when I click on something that I don't have rights for, nothing happens,. I can click on items that I do have rights for, and they behave just fine. It's just that I have lots of menu choices showing that should not be.

If I wait until the home page loads, when I click on the Sales button, I get my proper menus. So this is really just a display issue - trying to see a module before GP has finished loading.

The client says: "I completely agree that this is only a display issue so it does not impact the integrity of the security roles we have put in place. With that said, the first 15 seconds of a user’s experience in GP is not good…. a user has to click in, out, and back in to make the majority of the selection options disappear. Any idea how to resolve and get a more professional feel to the system? Or is this something we will have to live with?"

Any suggestions for how to give them a 'more professional feel'? Thanks in advance.

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Almas Mahfooz 11,009 User Group Leader on at

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Do you have customization in your GP? Usually with correct security roles and rights this wouldn't happened, and if it's happening then there must be some issue which needs to be address.

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yayayayaay 145 on at

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Hi Sherry,

By any chance are you utilizing the Mekorma GP addin?

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Sherry Whitten 329 on at

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We are using Mekorma. Do you know something about that interfering with the normal load of GP? Thank you.

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yayayayaay 145 on at

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Sherry,

Check the Dynamics..ME240470 table; are there any invalid file paths?

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Sherry Whitten 329 on at

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There is only one path in MEPDFPath field, and it is a valid path.

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yayayayaay 145 on at

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Okay - The next thing I would try is performing a SQL trace to help identify the long wait time. Do you have a test environment that replicates PROD?

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David Musgrave MVP ... 14,095 Most Valuable Professional on at

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Hi Sherry

It is standard behaviour for the menu commands that your user does not have access to to be disabled and hidden using a background process after login.

As the area page is rendered with the menu commands with the state they have at the time, if you render the area page before the commands have been hidden, they will show, but be disabled as the background script runs.

If you change area page and come back it will now be correct.

The only solution I know of is to use a customisation to prevent any user actions until the background processing on login has completed... You can see this when the user date and company on the main application window become enabled.

Regards

David

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Sherry Whitten 329 on at

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David,

Thank you for your feedback. To me, this is a training issue for the client. Don't be so impatient; he doesn't see it that way :(

It does take a huge amount of time after I select company and click to login for GP to finish loading. I ran a SQL trace yesterday for JUST that part, and it's huge. Does anyone have suggestions for what events to select to really narrow it down to the key points that are causing delays?

I've cleaned up Mekorma tables per Mekorma support. But GP runs a million scripts during that brief login event - between select company and when GP fully launches. I don't know how to optimize that.

Thanks all!

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David Musgrave MVP ... 14,095 Most Valuable Professional on at

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Hi Sherry

GP Power Tools has the ability to capture additional logs during the startup/login process.

The Dexterity Script Profile will help identify which scripts are taking the time and would help us find which product is causing any performance issues.

Regards

David

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Sherry Whitten 329 on at

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We are in the process of buying the Administrator Tools; I am awaiting payment from client. I may just go ahead and install - I know they will pay. I will reach out to you when it is installed; I may need your help getting this configured to track exactly what is causing our slow down.

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