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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Return Purchase Order ...
Microsoft Dynamics GP (Archived)

Return Purchase Order Receipt and Re-receive items

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Posted on by Muhammad Ahmed 345

Hi,

We are facing a problem in GP 10. End user has received an entire PO by mistake instead of receiving 2 items. The receipt is posted (Shipment Only) in POP module. Invoice is not enter matched. 

Now, we want to return incorrectly received items and also in future would like to re-receive the existing items. 

For that we tried Return Trx Entry screen using Return as a type. But once we returned items we can't re-receive it. 

And if we are adding items into the PO it will change the PO value which is incorrect and it will become different from printed version sent to the vendor earlier.

So, is there any way to that we can re-receive the returned items without modifying the PO?

Thanks in Advance

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  • Suggested answer
    Richard Whaley Profile Picture
    Richard Whaley 25,195 on at
    Re: Return Purchase Order Receipt and Re-receive items

    Rather than saying I would not recommend it.  I would say NO!  There is too much that has been affected.  You have received not invoiced, GL transactions, Inventory transactions, etc, etc, etc.......

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 4,029 Super User 2024 Season 2 on at
    Re: Return Purchase Order Receipt and Re-receive items

    I wouldn't recommend updating the values in the database.  You could, however, if your system is set to allow it, enter a new line item on the PO at zero cost and then edit the cost in Receiving Transaction Entry to the correct value.  If you need to temporarily change the setting to allow editing of costs in receiving, you do that in Purchase Order Processing Setup.

  • Muhammad Ahmed Profile Picture
    Muhammad Ahmed 345 on at
    Re: Return Purchase Order Receipt and Re-receive items

    Thanks Frank for the clear information.

    But after returning the items, Can I update PO Line item statuses from the database so that it will not be a problem in the value of the PO as if I will modify (means adding again those items so that I can receive it when it actually required) so it will not reflect wrong PO value/amount.

  • Suggested answer
    Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 4,029 Super User 2024 Season 2 on at
    Re: Return Purchase Order Receipt and Re-receive items

    Unfortunately Muhammad, in GP10 and previous versions, the only way to re-receive the items is to modify the PO.  Or, you could do it as receipt without PO and document the receipt as being part of PO XXXXXXX via the note fields.

    GP2010 addresses this issue.  When performing a Return in GP2010, the PO lines are updated.

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