Customer Service Workspace Crashing

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Posted on by CU27040930-15

Hello everyone,

I am hoping someone in the community has experience with this issue and a resolution.

We went live with the Customer Service Workspace in August and I was advised in Mid-September by the CS team that the app crashes daily. It crashes more for some users than others. We have done quite a few tests to see what is causing the crash. Nothing is coming back conclusive for us. The browser will say the error code is 'out of memory'. The users do have multiple browsers open but only the one with the CSW app will crash. The others still stay open and functional. I have a ticket in with MSFT 2nd tier and it has been over a month and still we are no closer to getting the issue resolved.

We have done the following:

Had end users use a different browser - still crashes

Open the developer tool and ran heap files - nothing found according to MSFT

Ran the console and errors were found but seems to be normal part of the D365 according to MSFT

Had integration and API's reviewed twice and nothing was found to cause the issue.

Had end users go into in private mode to see if extensions were causing the crash but it still crashed.

All of these steps have been done twice if not more along with other testing. I am at a loss and am hoping someone else has had this experience and have a solution for it.

Thank you in advance!

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Leah Ju Microsoft Employee on at

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Hi Partner,

I haven't met anything like that so far.
You mentioned that you have opened a ticket with the Microsoft technical support team? Perhaps you need to wait for the results of their investigation.
DanNewton 70 on at

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Hi, I am curious if you are using omnichannel voice and have recordings enabled?

We have a ticket open where the live transcription of recorded calls has a performance bug which slowly causes the agents browser performance to degrade until it crashes out completely. We found turning off recording either at the voice channel level or having agents manually do this stops the problem occurring, but are waiting for support to confirm if a bug fix will be released as we are obligated to record calls. We do not care about transcription but there is no way to turn that off separately.
CU07051518-0 2 on at

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I am interested in Dan's response... as we are having the same issue with Omnichannel getting the "Error Code Out of Memory" error with voice recording enabled. We just went live in April and just took SP02... is there still a leak in voice recording module?
DonatoD84 4 on at

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Ciao,

is there any news about it?

It seems a common issue and Microsoft is not supporting

Thanks

D
Filli9 162 on at

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Did anyone find an answer to this? Having the exact same issue.

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