Hello everyone,
I am hoping someone in the community has experience with this issue and a resolution.
We went live with the Customer Service Workspace in August and I was advised in Mid-September by the CS team that the app crashes daily. It crashes more for some users than others. We have done quite a few tests to see what is causing the crash. Nothing is coming back conclusive for us. The browser will say the error code is 'out of memory'. The users do have multiple browsers open but only the one with the CSW app will crash. The others still stay open and functional. I have a ticket in with MSFT 2nd tier and it has been over a month and still we are no closer to getting the issue resolved.
We have done the following:
Had end users use a different browser - still crashes
Open the developer tool and ran heap files - nothing found according to MSFT
Ran the console and errors were found but seems to be normal part of the D365 according to MSFT
Had integration and API's reviewed twice and nothing was found to cause the issue.
Had end users go into in private mode to see if extensions were causing the crash but it still crashed.
All of these steps have been done twice if not more along with other testing. I am at a loss and am hoping someone else has had this experience and have a solution for it.
Thank you in advance!
