web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Data going missing in our CRM

(0) ShareShare
ReportReport
Posted on by

I have noticed now over the past few months that on a number of our contact records the 'Date of Birth' field is changing itself to contain no data.

I know that the contact records definitely had data in them, as other calculated fields that require the date of birth field have been calculated.

Just wondering if anyone else has noticed something similar, where their data seems to just disappear almost?

Been racking my brain trying to figure out what is causing it, but can't seem to figure it out.

Thanks

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Dynamics365 Rocker Profile Picture
    7,755 on at
    RE: Data going missing in our CRM

    It is a human error. Please check audit history.

    May be some one did bulk edit or written a script.

    If there is script then check it in advanced find view to confirm.

  • Suggested answer
    Mahadeo Matre Profile Picture
    17,021 on at
    RE: Data going missing in our CRM

    Hi,

    Is Auditing enabled on this field? if yes.. you can check in audit history why and who changed this field.

    If not, then you need to enable auditing and keep eye on this field.

    Also check is there any other jobs, workflows, plugin updates contact information.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
Community Member Profile Picture

Community Member 2

#2
Christoph Pock Profile Picture

Christoph Pock 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans