web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Microsoft Dynamics CRM (Archived) Data going missing in ...

Microsoft Dynamics CRM (Archived)

Data going missing in our CRM

(0) Share

Report

Report

Posted on by Community Member

I have noticed now over the past few months that on a number of our contact records the 'Date of Birth' field is changing itself to contain no data.

I know that the contact records definitely had data in them, as other calculated fields that require the date of birth field have been calculated.

Just wondering if anyone else has noticed something similar, where their data seems to just disappear almost?

Been racking my brain trying to figure out what is causing it, but can't seem to figure it out.

Thanks

*This post is locked for comments

I have the same question (0)

All responses Img

All responses (2)

Answers Img

Answers (0)

Suggested answer

Mahadeo Matre 17,021 on at

Like (0)

Report

Hi,

Is Auditing enabled on this field? if yes.. you can check in audit history why and who changed this field.

If not, then you need to enable auditing and keep eye on this field.

Also check is there any other jobs, workflows, plugin updates contact information.

Was this reply helpful? Yes No
Suggested answer

Dynamics365 Rocker 7,755 on at

Like (0)

Report

It is a human error. Please check audit history.

May be some one did bulk edit or written a script.

If there is script then check it in advanced find view to confirm.

Was this reply helpful? Yes No

Helpful resources

Quick Links

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1

SA-08121319-0 4

#1

Calum MacFarlane 4

#3

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans