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Data going missing in our CRM

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Posted on by Community Member Microsoft Employee

I have noticed now over the past few months that on a number of our contact records the 'Date of Birth' field is changing itself to contain no data.

I know that the contact records definitely had data in them, as other calculated fields that require the date of birth field have been calculated.

Just wondering if anyone else has noticed something similar, where their data seems to just disappear almost?

Been racking my brain trying to figure out what is causing it, but can't seem to figure it out.

Thanks

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Dynamics365 Rocker 7,755 on at

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RE: Data going missing in our CRM

It is a human error. Please check audit history.

May be some one did bulk edit or written a script.

If there is script then check it in advanced find view to confirm.
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Mahadeo Matre 17,021 on at

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RE: Data going missing in our CRM

Hi,

Is Auditing enabled on this field? if yes.. you can check in audit history why and who changed this field.

If not, then you need to enable auditing and keep eye on this field.

Also check is there any other jobs, workflows, plugin updates contact information.

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