I tried printing a check and the screen jumped without printing and now I can not see the batch in the Manual Check/Payment entry screen. I can see it in the Unreleased AP Batches but nowhere else.
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This is strange (to say the least). I would think the batch has to show on one of these screens. If you have access to SQL Management Tool I would consider using it to delete the batch and to reset the selected voucher so that you can select it again for payment. Still, I am curious as to whether the batch you are seeing is the voucher side or the check side. It sounds like the check side since the voucher can be seen as open but selected for payment. I know that we can get this straightened out by deleting the batch (if it is the check side) and resetting the voucher but there is something we are missing if you cannot see the batch on one of the screens I suggested. How all of this works is not that complicated. You could open an incident with Microsoft or I am willing to work with you one on one on this via a remote session. Are you the end-user?
Once again, no batches outstanding there either.
Sorry, I misspoke on my last reply. If the batch shows on the AP Check Update screen and you do the delete all option, you should be able to go to the Edit/Select Documents for Payment screen, press F3 on the batch number and see the batch with the voucher selected. If so, then try the Check screen to cut the check.
Peggy, so, if I understand the situation correctly, the batch that has the H status is the manual check batch but you are saying that, if you go back to that screen and press F3 on the batch number screen, you cannot see that batch. You cannot select the voucher for payment again because the voucher has already been selected in a prior batch. Let's see if the batch shows on the AP Check Update screen by opening that screen and pressing F3 on the batch number field. If it does, you can do a delete all and then use the Payment Selection screen to select the voucher over again and check the cut that way.
I had already tried that. I have also tried manually entering the batch number as well. The check did not originally print at all.
So, go to the check screen and press F3 on the batch number field and see if the PV list shows a batch number. If it does, select it and click the View Selections and see if the invoice you want a check for is selected. If so, process the check that way (using plain paper if the check has already been printed/written). If that does not work, let me know.
I tried to create the check in the manual check screen. I can't see the batch anywhere other than the Unreleased AP Batch report with a Batch Status of H and a document status of T. I have looked under release AP Batches, release GL batches. It is not showing in history under the vendor, but I can not choose that invoice again. It is stating that the "Document is already selected for payment by check printing or in a different unreleased hand check batch." (System Message 6072)
Peggy, did you enter the invoice/payment using the manual check screen or using the voucher and adjustment screen (using the Manual Check tab? When you say you cannot see the batch, do you mean if you press F3 on the entry screen you used and the batch number does not show or that the batch number shows but no data populates on the rest of the screen? You said the batch shows on the unreleased batch screen. By that, do you mean the Release AP batches screen? If so, what is the batch status? If you used the voucher and adjustment screen, the system actually creates 2 batches. The first is for the voucher and the second is for the payment. Is the showing batch the voucher side or the payment side? Sorry for so many questions but the answers help to determine what to do next.
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