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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Flow is sending email ...
Service | Customer Service, Contact Center, Fie...
Active Discussion

Flow is sending email to wrong team

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Posted on by Shrutika patil42 Microsoft Employee

we have created a flow where we are not able to send the email to specific team.

we created a condition there are 3 teams A B C.

there are 2 products of team C.

for product 1 email is going right 

pastedimage1654240619001v1.png 

For product 2 it is going to team B ,why is this happening both products are from same team 

pastedimage1654240739075v2.png

  • Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Moderator on at

    Hello Shrutika,

    Can you share the condition as well as sending logic that are added in the flow.

    Thank you,

    Amit Katariya

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