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Service | Customer Service, Contact Center, Fie...
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Flow is sending email to wrong team

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we have created a flow where we are not able to send the email to specific team.

we created a condition there are 3 teams A B C.

there are 2 products of team C.

for product 1 email is going right 

pastedimage1654240619001v1.png 

For product 2 it is going to team B ,why is this happening both products are from same team 

pastedimage1654240739075v2.png

I have the same question (0)
  • Amit Katariya007 Profile Picture
    10,409 Super User 2025 Season 2 on at

    Hello Shrutika,

    Can you share the condition as well as sending logic that are added in the flow.

    Thank you,

    Amit Katariya

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