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Customer experience | Sales, Customer Insights,...
Suggested Answer

Communication tab back to Contact form

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Posted on by 17
Hi,
 
We introduced the Marketing functionality ‘Ability to remove email address from suppression’ to test how this work. When you activate the functionality, a new tab ‘Communication’ appears on the contact form.
My colleague accidentally removed the tab from the form. How do I get it back?
 
 
I have the same question (0)
  • Suggested answer
    Pradeep Rai Profile Picture
    5,489 Moderator on at
    Please check same features in other environment like Dev, QA, UAT and try to collect the information.

    Then setup the same manually.
  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    Hi  University,
    Through my test:
    It's difficult to achieve the same effect on our own by adding components.
    Maybe you can consider that try to remove active layer on this contact form, deleted tab will be back.
    --Unmanaged customizations reside at the top layer for a component and subsequently define the runtime behavior of the component. 
    Note that other customizations on this form will also be removed.

    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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