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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Quantity cannot be mor...
Small and medium business | Business Central, N...
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Quantity cannot be more then 0

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Posted on by RQC 5

Hi everyone,

In the NAV 2017, do you know why I can't create more than one Credit memo for an Invoice (posted sales invoice)? I have an invoice of 1.000 euros with 2 lines: 600 for product A, 400 for product B. I issued successfully a Credit Memo with 2 lines, sames products and taxes of the invoice with 2 lines: 60 for product A, 40 for product B. Now I need to issue a second Credit Memo for this invoice, exactly the same as the first Credit Memo (same products, same taxes, same values) and I am getting the error: "Quantity cannot be more then 0".

Much appreciated if someone can help.

  • Franziska Fiegler Profile Picture
    Franziska Fiegler Microsoft Employee on at

    Hello RQC,

    basically it is not possible to create just value credit memos in the way you used it.
    If I understood your issue correct, you have for both Items a quantity of 1.
    With your first credit memo, you posted them back to your inventory.
    When you now try to create the second one, there is no quantity left which you could post back to the inventory -> which is the reason for the error message.

    If you just want to correct the value of the amount, you just can use Charge (item) and connect the amount to the original shimpment lines, which will reduce the costs of the item accordingly.

    I hope this helps.

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