web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Account Receivables, w...
Microsoft Dynamics GP (Archived)

Account Receivables, write off or returns

(0) ShareShare
ReportReport
Posted on by Community Member

I have some short pays but most of them are because we have prices wrong :(, However, instead to do a return, will be better approach this with write off utilities, how this work please...

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    sueconrod Profile Picture
    sueconrod 337 on at
    RE: Account Receivables, write off or returns

    Sales>>Routines>>Write Off

    You can preview the write offs.

    You can choose not to write off any of the amounts.

    You can drill into the Customer Card and change the Account

    If you also want to write off the Overpayment Writeoffs, you also need to change that account.

    Once you process the write- off  Great Plains creates a Credit Memo and applies that journal against the write off amount

    And the distribution will be :

    866000-000-ADM-310-GA Bad Debt Expense .01

    121000-000-HCC-310-GA AR- .01

    For the OVERPAYMENTS:

    Great Plains creates a Debit Memo and applies the debit memo against the Payment.

  • Suggested answer
    Richard Whaley Profile Picture
    Richard Whaley 25,195 on at
    RE: Account Receivables, write off or returns

    A lot of firms have this issue for many reasons. You can find more information on using this in our Understanding Receivables Management bookl

  • Suggested answer
    L Vail Profile Picture
    L Vail 65,271 on at
    RE: Account Receivables, write off or returns

    Pat201,

    It will be a lot faster to create a write-off transaction than to create each credit memo individually . However, the problem with a write-off transaction is that it will record a 'write off' and show as such on the customer summary window. What the system does is create a credit memo and write off the balance using the Apply window. No dollars are entered on the face of the credit memo.

    If you are going to use this, make sure Write-offs are allowed for the customer. Go in to Customer Maintenance, hit the Options button and check the Maximum Write-offs value. This field is among the maze of radio buttons at the top of the window.

    If you do not want to create a 'write-off' entry, you'll need to create credit memos for each document in order to get rid of the short balances.

    Alternatively, you could use the Customer/Vendor consolidation feature and transfer the balances to payables. This maneuver will automatically create the credit memo in Receivables Management and then a corresponding credit memo in payables. You could then delete the batch of payables without posting them. Pay attention to your posting accounts so that you don't end up with a balance in a suspense account.

    If it were me, I'd use the Customer/Vendor approach just because it's easier and nets me the same results. You could delete the vendors after you delete the payables.

    There may be some third-party tools available, but I do not know of them.

    Kind regards,

    Leslie

  • L Vail Profile Picture
    L Vail 65,271 on at
    RE: Account Receivables, write off or returns

    Woops!  I need to amend my answer, because part of it's wrong. A big part.

    The credit memo is automatically posted in payables, so you would need to void them.  What it does accomplish, however, is to consolidate the short pays into one document per customer. This would be no help at all if the short pays aren't concentrated on just a few customers.

    I'm having no luck trying to come up with something that would accomplish the write off without recording a write off. Hmm, it might be write off after all!

    Kind regards,

    Leslie

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics GP (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans