web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Problem with system me...
Microsoft Dynamics SL (Archived)

Problem with system message 5004

(0) ShareShare
ReportReport
Posted on by Jim Walker 198

Just added a user to our domain and then set up her workstation.  When she tries to log into Dynamics SL, we get "Unable to locate the message file S:\Solomon\Dynamics\MESSAGES.CSV".  Then, when I hit OK, I get System Message 5004, "Message was not found in messagesfile".  If I log in as an adminstrator, I don't get the error.  I have tried setting permissions for her, but nothing or any level of permissions seems to help.  Any input would be appreciated.   Thank you.

*This post is locked for comments

I have the same question (0)
  • Alejandro Serdan Profile Picture
    Alejandro Serdan on at

    This happened only with a single user?

    If not, do you import the messages file into Dynamics SL ?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi

    It seems like an issue with accessing the folder. Please provide the full Read & Write access to S:\Solomon folder for that user and let me know.

    Thanks

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Modify the following registry keys:

    KEY: HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\DynamicsSL--->

    ACTION: Change the INSTALLDIR and ParentDirectory entries from the UNC path to the mapped drive path

    KEY: HKEY_LOCAL_MACHINE\Software\WOW6432Node\Solomon\SolomonIV Tools for Visual Basic -->Parent Directory

    ACTION: Change the UNC path to the mapped drive path. example change the \\servername to sharedriveletter:   Don't forget the colon:   

    On 32 bit operating systems modify the following keys.

    KEY: HKEY_LOCAL_MACHINE\Software\Microsoft\DynamicsSL

    KEY: HKEY_LOCAL_MACHINE\Software\Solomon\SolomonIV Tools for Visual Basic

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Jim,

    This can occur if the registry entries for the client are using a UNC path instead of a mapped drive but the shortcut to Dynamics SL is through a mapped drive.  In particular, SL 2015 CU1 ends up with this issue but I have seen it with SL 2011.

    Here is something to try:

    Use REGEDIT to do the following:

    HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\DynamicsSL---> Change the INSTALLDIR and ParentDirectory entries from the UNC path to the mapped drive path

    HKEY_LOCAL_MACHINE\Software\WOW6432Node\Solomon\SolomonIV Tools for Visual Basic -->Parent Directory change the UNC path to the mapped drive path

  • Community Member Profile Picture
    Community Member on at

    And if we already gave Full control to the SL folder and still sending the same error as it could be.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics SL (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans