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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Problem with system me...
Microsoft Dynamics SL (Archived)

Problem with system message 5004

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Posted on by Jim Walker 198

Just added a user to our domain and then set up her workstation.  When she tries to log into Dynamics SL, we get "Unable to locate the message file S:\Solomon\Dynamics\MESSAGES.CSV".  Then, when I hit OK, I get System Message 5004, "Message was not found in messagesfile".  If I log in as an adminstrator, I don't get the error.  I have tried setting permissions for her, but nothing or any level of permissions seems to help.  Any input would be appreciated.   Thank you.

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  • Alejandro Serdan Profile Picture
    Alejandro Serdan Microsoft Employee on at

    This happened only with a single user?

    If not, do you import the messages file into Dynamics SL ?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi

    It seems like an issue with accessing the folder. Please provide the full Read & Write access to S:\Solomon folder for that user and let me know.

    Thanks

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Modify the following registry keys:

    KEY: HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\DynamicsSL--->

    ACTION: Change the INSTALLDIR and ParentDirectory entries from the UNC path to the mapped drive path

    KEY: HKEY_LOCAL_MACHINE\Software\WOW6432Node\Solomon\SolomonIV Tools for Visual Basic -->Parent Directory

    ACTION: Change the UNC path to the mapped drive path. example change the \\servername to sharedriveletter:   Don't forget the colon:   

    On 32 bit operating systems modify the following keys.

    KEY: HKEY_LOCAL_MACHINE\Software\Microsoft\DynamicsSL

    KEY: HKEY_LOCAL_MACHINE\Software\Solomon\SolomonIV Tools for Visual Basic

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Jim,

    This can occur if the registry entries for the client are using a UNC path instead of a mapped drive but the shortcut to Dynamics SL is through a mapped drive.  In particular, SL 2015 CU1 ends up with this issue but I have seen it with SL 2011.

    Here is something to try:

    Use REGEDIT to do the following:

    HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\DynamicsSL---> Change the INSTALLDIR and ParentDirectory entries from the UNC path to the mapped drive path

    HKEY_LOCAL_MACHINE\Software\WOW6432Node\Solomon\SolomonIV Tools for Visual Basic -->Parent Directory change the UNC path to the mapped drive path

  • Community Member Profile Picture
    Community Member on at

    And if we already gave Full control to the SL folder and still sending the same error as it could be.

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