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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Entitlements are not s...
Microsoft Dynamics CRM (Archived)

Entitlements are not showing in Customer Service Portal version 8.3.2.86

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Posted on by Joao Pereira

Hi,

I want to show an Entitlements list to my customers in Customer Service portal and added a new page called 'Entitlements' to list out all the entitlements for the customer. However the list is not showing any records. I try to remove any filters or references and but still the list shows 'There are no records to display'.

The page is fine because I've tried with other entities and it worked fine!

I know that this was a bug that was solved with the v8.3.2.77 update but I have the 8.3.2.86 version and it still doesn't show any records...

Can you help me?

Thanks,

Joao Pereira

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  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi Joao,

    Can you check if you have the same solution version number as well?

    support.microsoft.com/.../how-to-upgrade-the-solutions-for-a-microsoft-dynamics-crm-portals-depl

    Hope this helps.

  • Joao Pereira Profile Picture
    Joao Pereira on at

    Yes. It's the 8.3.2.86 version!

    Are there more solutions to update rather then the "Customer Portal" one?

    My solutions are the ones below (Sorry for the Portuguese):

    see.png

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    I think only the main customer portal one should be fine. It is worth to cobtact ms sipport to confirm if this issue sgain resppear in this version.

  • Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at

    hey Joao,

    You must have below Site Settings in order to make it work:

    Name: CustomerSupport/CaseEntitlementEnabled

    Value: True


    If found useful, please mark the answer as verified.


    Cheers
    Arpit
    https://arpitmscrmhunt.blogspot.com

     

  • Joao Pereira Profile Picture
    Joao Pereira on at

    I've already checked and it was correct but thanks anyway

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