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Hi,
I want to show an Entitlements list to my customers in Customer Service portal and added a new page called 'Entitlements' to list out all the entitlements for the customer. However the list is not showing any records. I try to remove any filters or references and but still the list shows 'There are no records to display'.
The page is fine because I've tried with other entities and it worked fine!
I know that this was a bug that was solved with the v8.3.2.77 update but I have the 8.3.2.86 version and it still doesn't show any records...
Can you help me?
Thanks,
Joao Pereira
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I've already checked and it was correct but thanks anyway
hey Joao,
You must have below Site Settings in order to make it work:
Name: CustomerSupport/CaseEntitlementEnabled
Value: True
If found useful, please mark the answer as verified.
Cheers
Arpit
https://arpitmscrmhunt.blogspot.com
I think only the main customer portal one should be fine. It is worth to cobtact ms sipport to confirm if this issue sgain resppear in this version.
Yes. It's the 8.3.2.86 version!
Are there more solutions to update rather then the "Customer Portal" one?
My solutions are the ones below (Sorry for the Portuguese):
Hi Joao,
Can you check if you have the same solution version number as well?
support.microsoft.com/.../how-to-upgrade-the-solutions-for-a-microsoft-dynamics-crm-portals-depl
Hope this helps.
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