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Payment Application Batch Posted but not applied

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Posted on by Community Member Microsoft Employee

Hi, A Payment Application was created against an invoice and the batch is in a posted state. Customer activity shows the invoice with a $0 Document Balance but the invoice is still identified as an Open Document. The ARDoc record has the correct BatNbr, but a blank ApplBatNbr, blank Status and Rlsed = 1. We're expecting this payment application to show as a Payment in the customer activity screen, but it doesn't appear at all. We're expecting it to show as a payment. Any idea what all this means and how to correct it? Thanks in advance.

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CFROTON 4,710 on at

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RE: Payment Application Batch Posted but not applied

in order for a payment to properly close out an invoice the following must be true:

ARDOC for invoice and payment exist and both have perclosed filled in, opendoc=0,rlsed=1 and both docbal and curydocbal of 0

ARADJUST record exists tying the payment to the invoice for the exact amount of the invoice (Select * from aradjust where adjdrefnbr='XXXXX' -- where XXXXX is the invoice refnbr)

What do these records look like?

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