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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / how to close a shipped...
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how to close a shipped order that got cancelled last minute

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Posted on by RTATRO413 15

an order came down to the warehouse we put it up and processed the SO to get it ready for the carrier to come and pick up during the wait we had been told that the customer ordered wrong and cancelled the order now we are stuck with an open order and no way of deleting it from our daily report does anyone know how to make it disappear we have tired the warehouse clean up step and it still shows up and my company has not responded back to our emails asking for some help thanks in advanced  

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: how to close a shipped order that got cancelled last minute

    Hi RTATRO413,

    You can view product name in the upper left corner.

    pastedimage1646097353245v1.png

    According your description, you need post the thread in following forum:

    (+) Dynamics 365 Finance - Forums, Blogs, Support

  • RTATRO413 Profile Picture
    RTATRO413 15 on at
    RE: how to close a shipped order that got cancelled last minute

    i not to sure as i am not much of a computer person the tabs that i open daily say dashboard- finance and operations i just know it as d365 if you can tell me where to check i can get back to you we have very little training on this and no one in my company seems to care to much

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: how to close a shipped order that got cancelled last minute

    Hi RTATRO413,

    Can you tell me what app you are using in D365? 

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