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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Implementing Auto resp...
Service | Customer Service, Contact Center, Fie...
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Implementing Auto response for E-mail Queue

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Posted on by Rahul S 5

Hi all,

I need to implement auto response for the customer when their email arrives in email queue. How is that possible?

Note: Auto response should be sent only for first mail. The linked mails ( replied ) ones should not recive auto response

Thank you,

I have the same question (0)
  • Rahul S Profile Picture
    Rahul S 5 on at
    RE: Implementing Auto response for E-mail Queue

    Please help

  • Community Member Profile Picture
    Community Member on at
    RE: Implementing Auto response for E-mail Queue

    Hi partner,

    You can know about ‘Automatically create or update records in Customer Service Hub’

    Automatically create or update records in Customer Service Hub (Dynamics 365 Customer Service) | Microsoft Docs

    Which has one function can automatically reply to email with one email template you want.

    pastedimage1619082902973v1.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Community Member Profile Picture
    Community Member on at
    RE: Implementing Auto response for E-mail Queue

    Hi Partner,

    Has the problem been solved? Any updates?

    Please click Yes under "Did this answer your question?" to close this thread.

     pastedimage1619662423263v1.png

    Thanks. 

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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