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Implementing Auto response for E-mail Queue

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Posted on by Rahul S

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Hi all,

I need to implement auto response for the customer when their email arrives in email queue. How is that possible?

Note: Auto response should be sent only for first mail. The linked mails ( replied ) ones should not recive auto response

Thank you,

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Rahul S 5 on at

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Hi partner,

You can know about ‘Automatically create or update records in Customer Service Hub’

Automatically create or update records in Customer Service Hub (Dynamics 365 Customer Service) | Microsoft Docs

Which has one function can automatically reply to email with one email template you want.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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Hi Partner,

Has the problem been solved? Any updates?

Please click Yes under "Did this answer your question?" to close this thread.

Thanks.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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