web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Implementing Auto resp...
Service | Customer Service, Contact Center, Fie...
Unanswered

Implementing Auto response for E-mail Queue

(0) ShareShare
ReportReport
Posted on by Rahul S 5

Hi all,

I need to implement auto response for the customer when their email arrives in email queue. How is that possible?

Note: Auto response should be sent only for first mail. The linked mails ( replied ) ones should not recive auto response

Thank you,

I have the same question (0)
  • Rahul S Profile Picture
    Rahul S 5 on at
    RE: Implementing Auto response for E-mail Queue

    Please help

  • Community Member Profile Picture
    Community Member on at
    RE: Implementing Auto response for E-mail Queue

    Hi partner,

    You can know about ‘Automatically create or update records in Customer Service Hub’

    Automatically create or update records in Customer Service Hub (Dynamics 365 Customer Service) | Microsoft Docs

    Which has one function can automatically reply to email with one email template you want.

    pastedimage1619082902973v1.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Community Member Profile Picture
    Community Member on at
    RE: Implementing Auto response for E-mail Queue

    Hi Partner,

    Has the problem been solved? Any updates?

    Please click Yes under "Did this answer your question?" to close this thread.

     pastedimage1619662423263v1.png

    Thanks. 

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Pallavi Phade – Community Spotlight

We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…

Congratulations to the October Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 48

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 44 Super User 2025 Season 2

#3
mk1329 Profile Picture

mk1329 16

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans