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Hi all,
I need to implement auto response for the customer when their email arrives in email queue. How is that possible?
Note: Auto response should be sent only for first mail. The linked mails ( replied ) ones should not recive auto response
Thank you,
Please help
Hi partner,
You can know about ‘Automatically create or update records in Customer Service Hub’
Automatically create or update records in Customer Service Hub (Dynamics 365 Customer Service) | Microsoft Docs
Which has one function can automatically reply to email with one email template you want.
Regards,
Leah Ju
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Hi Partner,
Has the problem been solved? Any updates?
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Thanks.
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