How to set default Queue Lookup view from "Business Queue" to another public view?

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Posted on by NEWGuy

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In Dynamics 2013 (6.1) when we try to route queue items we will get "Business Queues" as the default Lookup view. Is there any supported way to customise this default 'Business Queues' lookup view to point to different public view. From the user perspective, It is a pain to go through and change the defaulted view(Business Queues) to a different view every time.

Also I have done some investigation on the above query but can't find the solution. Could someone please suggest. Many thanks in advance.

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D365Admin 77 on at

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RE: How to set default Queue Lookup view from "Business Queue" to another public view?

Hi @Sven Vervynckt,

I appreciate it is a old post but I am interested to know the answer if we have anything to achieve this.

Thank you for your post on finding a way to change to the default Queue Lookup view. Could you please let us know to which form you have added the above script. Because in the code you are referring to the queue and if we take email as example...which we want to add to the Queue then to which form we have to add the given code. Thanks
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Sven Vervynckt 112 on at

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RE: How to set default Queue Lookup view from "Business Queue" to another public view?

Hi, I did found a way to change the Default Queue Lookup view.

Create a new Public View with the filtering you would like. In my case I created a view like the "Queue's I'm a Member of"

Set this as the default view using a custom script onload of the form.

var filterQueueView = function () { theFormContext.getControl("from").setEntityTypes(['queue']); theFormContext.getControl("from").setDefaultView("24A4ACCC-A159-EC11-8F8F-0022489C86CB"); // Custom System View "Queue's I'm a Member of" };
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NEWGuy 355 on at

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RE: How to set default Queue Lookup view from "Business Queue" to another public view?

I think we can't change the default view which I found from the below link from Microsoft.

https://www.microsoft.com/en-us/dynamics/crm-customer-center/find-what-s-assigned-to-you-in-a-queue.aspx
NEWGuy 355 on at

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RE: How to set default Queue Lookup view from "Business Queue" to another public view?

Yah...! I already seen the given link. But here what I am looking for is to change the default view from 'Business Queues' to another view.
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razdynamics 17,304 User Group Leader on at

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RE: How to set default Queue Lookup view from "Business Queue" to another public view?

Hi have you had a chance to review the following article?

crmtipoftheday.com/.../there-is-no-queue-like-business-queue