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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Dynamics 365 Outlook a...
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Dynamics 365 Outlook automatic email tracking with Power automate

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Posted on by Aurimas 15

Hello,

I am building flow that integrates with dynamics 365: when email(outlook) is received by the user and contains Opportunity ID(in subject) flow creates Email message record in CRM with that found Opportunity and other info (from ,to, subject, body, regarding).
All that works(mail then can be seen in CRM) but one thing remains - I can't get that mail tracked to dynamics 365 label in outlook.

When creating new email message record I see "Tracking token" in the table but where could I get it from?

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Dynamics 365 Outlook automatic email tracking with Power automate

    Hi,

    Have you set the automatically tracking?

    Please refer to the following documentation for more details.

    Automatically track sent folder items with server-side synchronization - Power Platform | Microsoft Docs

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