Dynamics Community Forum Thread Details

Document delete in Dynamics does not store document in the Recycle Bin

Hi there,

There seems to a difference between deleting from the Documents tab in CRM vs deleting from the same Document library via SharePoint online:

Deleting via SharePoint Online (through the contact Document Location) does a soft-delete and moves the file to the Recycle Bin
Deleting via Documents tab (on a contact) does a hard-delete without moving the deleted file to the Recycle Bin

I am building a cloud flow “When a file is Deleted” to retrieve the contact from the deleted file in the Recycle Bin so that I fetch the previous CV from the Contact’s document folder. (Note: the “When a file is Deleted” action does not have the contact information, only the file name (so the only way is through the recycle bin).

I have verified this behavior on a default Dynamics Sales environment without any custom solutions/plugins.

Additionally I found this posts in the forum dating from 2017 and 2018 without any answer: https://community.dynamics.com/forums/thread/details/?threadid=1092a8c8-f925-480c-b69a-22c61f78d42a

https://community.dynamics.com/forums/thread/details/?threadid=c62f90fc-9217-404a-badc-d23fd357157c

Can anyone verify that this is a known defect or planned to be resolved in a future release? Any workaround suggestions would be very much appreciated.

Best regards,
Geron Profet

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