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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Can't open POS client
Finance | Project Operations, Human Resources, ...
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Can't open POS client

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Posted on by w.sallam1 117

Hi all, 

we created a new store and new store DB, 

and after installing the POS client and configure the POS with the Retail Channel Configuration Utility

we got an error when trying to open the POS as shown here

pastedimage1623854493231v1.png

I checked the event viewer and for this error

 
LSRetailPosis.POS.Program: System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Dynamics.Retail.Pos.DataManager.CustomerDataManager.ConvertToTransactionalCustomer(Customer axCustomer)
at LSRetailPosis.BusinessLogic.CustomerSystem.GetCustomerInfo(String customerId)
at Microsoft.Dynamics.Retail.Pos.Tax.TaxEngine.TaxEngineServiceProxy..ctor(IApplication application)
at Microsoft.Dynamics.Retail.Pos.TaxService.Tax.Initialize()
at Microsoft.Dynamics.Retail.Pos.SystemCore.Services.Initialize()
at Microsoft.Dynamics.Retail.Pos.SystemCore.PosApplication.Initialize().

can anyone help with this?

I have the same question (0)
  • Suggested answer
    ergun sahin Profile Picture
    ergun sahin 8,826 Moderator on at

    Can you check the Address Book on customer

    community.dynamics.com/.../738604

    pirkhurramrashdi.blogspot.com/.../ax-2012-r3-cu13-error-on-pos-launch.html

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