Hi, could anyone help me pls. on the following 2 issues?
1) I want to display the Quick campaigns right on the Contact record. Imagine that someone is calling based on Quick campaign email, I open the Contact based on the caller phone call/name and I want to see whether this contact was addressed with any Campaign. On the contact record I can see only Last Campaign Date but not the name of the campaign. I tried to adjust the Contact form, but there is no possibility to add field Quick campaign name (there is nothing under Marketing item in the form).
2) The second question is related to the first one - based on the inbound call I want to have possibility to select Response on Quick campaign (e.g. that customer is not interested) right from the Contact record (something like I can see there was a Quick campaign on the customer so I just click it and select Response to that campaign). I don't know if there is such a possibility. At the moment when I open the Contact I create inbound call activity and then I have to go to the Quick campaign from another menu, find the contact again and create the Response. I guess there must be some way to access Response right from the Contact.
Thank you very much
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