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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP Company Backup
Microsoft Dynamics GP (Archived)

GP Company Backup

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Posted on by NGilbert 850

I know I should be able to run company backups within the GP application, through Microsoft Dynamics--Maintenance--Backup.  However, when I click on backup I receive a message that states "You must be on the server  machine to perform this task". 

 GP is installed on an offsite terminal server, and I connect to the server with admin rights through remote desktop connection.  Our GP company databases are stored on a separate SQL server.  Is it still possible to run backups within the application from my remote connection?  I feel like I am missing something obvious.

 Thanks!

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I have the same question (0)
  • callen Profile Picture
    callen 4,595 on at

    Log into GP on the SQL Server machine and try.

  • George M Sagen Profile Picture
    George M Sagen 165 on at

    Interesting, Knowledgebase reports this problem as having been fixed several versions ago:

    TechKnowledge Content

    Issue Summary:

    Backup/Restore feature doesn't work in mixed case environment

    Issue Detail:

    If your machine name is fndmachine and your SQL server reports your machine name as FNDMACHINE you will not be able to get into the backup/restore windows. To recreate: 1. Name your machine in lower case. 2. install SQL Server and the server install of GP 7.5 on the same machine 3. Go to File > Backup Results: Message stating "You must be on the server to perform this task" Expected results: Ability to backup your databases.

    Status of Resolution:

    This issue has been resolved with Service Pack 1 for release 7.5.

    This article was TechKnowledge Document ID: 38383
  • callen Profile Picture
    callen 4,595 on at

    I have never run into this issue. Are you in a mixed case environment? If you enter select @@servername, what do you get? Does it match the computer name?

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